Refund policy

Refund & Returns Policy

We hope you love your Rhema Craft order. Each item is carefully prepared and packed with care, but if there is a problem with your order, please get in touch and we will be happy to help.

Returns

For eligible non-personalised items purchased online, you have the right to cancel your order within 14 days of receiving it. Once you have told us that you wish to cancel, please return the item to us within the following 14 days.

Items must be returned in their original condition and securely packaged.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

Please contact us at hello@rhemacraft.co.uk before returning an item so that we can provide return instructions.

Personalised and Custom-Made Items

Because personalised and custom-made products are made specifically for you, they cannot normally be returned or cancelled because you have changed your mind. This does not affect your rights if the item is faulty, damaged or not as described.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty or you have received the wrong product.

Please include your order number and, where possible, photographs showing the issue so that we can resolve it quickly.

If an item is faulty, damaged or not as described, your statutory consumer rights apply.

Refunds

Once we have received and inspected an eligible return, we will let you know that your refund has been processed.

Where you exercise your legal right to cancel an eligible online order, we will issue your refund within 14 days of receiving the returned goods, or receiving evidence that you have sent them back, whichever is earlier.

Refunds will be made to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Where you exercise your legal right to cancel an eligible online order, the refund will include the standard delivery charge you paid to receive the goods. Additional delivery costs resulting from choosing a more expensive delivery method are not necessarily refundable.

Exchanges

If you would like to exchange an eligible item, please contact us first. Depending on the circumstances, the simplest option may be to return the original item and place a new order.

Contact Us

If you have any questions about a return or refund, please contact:

Rhema Craft

Email: hello@rhemacraft.co.uk